Refund policy
Returns & Refunds Policy
At Mara Wine & Co, each hamper is carefully prepared and packed for your order. Due to the nature of our products, including food, beverages and other gift items, we do not accept returns, exchanges or refunds for change of mind.
This includes situations where:
- you no longer want the order;
- you have changed your mind about the products selected;
- the recipient does not want or like the gift; or
- you have found a similar product elsewhere for a different price.
Please choose your hamper and delivery details carefully before placing your order.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty, incorrect, or does not match what you ordered, please contact us as soon as possible at orders@marawineco.com with your order number and photographs of the issue.
We will assess the issue and, where required under the Australian Consumer Law, provide an appropriate remedy. Depending on the circumstances, this may include a replacement, refund or other remedy.
Where only one item within a hamper is affected, we may provide an appropriate remedy in relation to that item rather than requiring the entire hamper to be returned, where permitted by law.
Perishable Products
For food, beverages and other perishable products, please contact us promptly after delivery if there is an issue with the product. For health and safety reasons, we cannot accept returns of opened or unwanted food or beverage products simply because of a change of mind.
Personalised & Custom Orders
Personalised, customised and corporate orders cannot be returned or exchanged for change of mind once production or preparation has commenced.
If a personalised or customised product is faulty, damaged, or does not match the agreed order, your rights under the Australian Consumer Law still apply.
Cancellations
If you would like to cancel an order, please contact us as soon as possible.
Orders that have already been prepared, personalised, dispatched or delivered may not be cancelled or refunded for change of mind.
If we are able to cancel your order before preparation has commenced, we may provide a refund at our discretion.
Australian Consumer Law
Nothing in this policy is intended to exclude or limit any rights you may have under the Australian Consumer Law.
Our goods come with consumer guarantees that cannot be excluded. Where a product has a major problem, customers may be entitled to choose a refund or replacement. For other problems, Mara Wine & Co may be entitled to provide an appropriate remedy first.
Contact Us
For any questions regarding an order, return or refund, please contact:
Mara Wine & Co
Email: orders@marawineco.com
Website: marawineco.com